I advise anyone against using this company. They clearly do not value their customers! Such a poorly managed company and customer their service is a disgrace. I had a holiday booked with teletext holidays for a trip to Spain on the 14th of June which of course was cancelled due to Covid 19. I was initially under the impression that as a customer that has brought something that had not been received that surely I would be refunded promptly, besides consumer rights and all that.. Well consumer rights doesn't seem to apply to teletext holidays for some unknown reason? Regardless of that I was very understanding given the circumstances and feel I have been very patient considering its almost 5 months following the date I was supposed to travel and have still not received a refund.. This entire process has been nothing but stress especially upto recent as it just seems as though they have no intentions to give me MY money back. From the start to now I have received no guidance or advice that has been of any benefit, teletext has completely dismissed my questions, I have received minimal correspondence, I have been given false information and have been lied to on multiple occasions and they have even taken money from my account following me telling them via live chat and email not to as the airlineprovider had already confirmed that the flights were cancelled, so there was absolutely no reason for any further payments to be taken from my account. It is over a month since receiving any correspondence from teletext holidays, which their last email was advising me to contact them again in 4 weeks time so they could further assist me.. I have done exactly that yet still no correspondence? Teletext always seem to pass the book that they are waiting for their suppliers? Well I and many other customers did not book through your suppliers, we booked directly through teletext holidays so it is your responsibility to resolves these issues not your suppliers. Teletext do not want to refund people what is rightfully theirs because of the financial impact it would have on their company hence the ridiculous delays. It does not matter to them that in such difficult times many people have found themselves in financial crisis and actually need this money, so long as their company isn't affected right? Well it is NOT the customers responsibility to finance teletext holidays to ensure that they aren't financially affected! I am most disappointed in teletext holidays as I truly thought it to be a trusted holiday provider with such long standing, I can now see how wrong I actually was. I will persevere until I get MY money finally returned to my account even if that means that I have to take the legal route to do so! I advise everyone to keep an evidence log of all correspondence as I have just incase the legal response is your last option. There is much more I could add but I think this should give others sufficient awareness not to gamble their hard earned money with such a poorly managed company.