AVOID. This company also goes under the name ALPHA ROOMS and TRULY HOLDINGS. Not even covered by ABTA If there was an option for 0 stars, I’d of left that. Holidayed in Turkey in Sept 2020 and booked Hotel and transfers with AlphaRooms. We were left stranded at the airport in the early hours as our transfer didn’t turn up, tried all week to contact them but no success. The hotel tried at the end of our holiday when we were concerned our transfer may not turn up again, It didn’t. Hotel tried and managed to find the taxi company that AlphaRooms had booked through and they explained, and printed off proof in writing, that “AlphaRooms had cancelled our booking”. It cost us another £100 to pay for taxis both ways. On our return I have tried and tried to contact them, over twenty emails, numerous phone calls, even getting to speak to a foreign rep that said “they would pass on our concerns by internal email to “customer relations” and they would contact me within 28 days”, of course, that hasn’t happened. Apparently “there is no direct route to Customer Services, by phone or email”??. I contacted ABTA who are the Regulatory Body for all reputable travel companies but guess what, ABTA explained that AlphaRooms are not a member!! That says it all really. DO NOT BOOK WITH THIS COMPANY, they charge fees for even the most smallest amendment but should you encounter a problem whilst abroad or at home, you will not be helped, or even responded to. AVOID AT ALL COSTS...