Avoid at all costs. They took so long to get a refund which I still haven't got since June, Such poor customer service. Now they keep ringing saying I will get a special deal only for me. I ended up going up to my card company to dispute who have taken it forward. They just keep your money and try and sign you up with another money can't buy holiday special deal the arse (sorry but they are a bunch of cowbows) they had the money back from easy jet and sent no confirmation about that or when I could see my money back for that. I have ended up making a complaint to the competition marketing authority. You look at their website and they are all so positive and 5 star reviews I think they must be fake reviews. It is a shame you can't opt for half a star or no star. What I find strange is it comes up as Justin Travel and not teletext holidays. I left a review once and said give your reference number to customer service but they are so useless. I eventually spoke to a manager who said people get paid per day in the Indian call centre when I told him about my frustration after 8 weeks of waiting to speak to a manager. I have a heart problem and this has made my heart condition worse with all the stress. PLEASE AVOID FOR YOUR OWN PHYSICAL AND MENTAL HEALTH.