Cannot give 0 stars , and of course your sorry ...really , I have been waiting 7 months for my refund and am getting no where , Teletext holidays needs to be shut down , and if that flaming Richard replies by saying he's sorry and that they are looking into it , its complete rubbish , they hang up when your on the phone or make you wait to speak to another useless operator and now ignore emails , nothing but a bunch of criminals masquerading as a family holiday company , anyone reading this needs to be aware of how much they actually disrespect any of their customers