Teletext are the worst travel company I have ever dealt with. Even though we specifically asked teletext if children were allowed in the hotel they booked for us, Luckily before we left I called the hotel direct and they advised kids were not allowed. Teletext didn’t even know this but refused to refund the full holiday price when I told them and blamed us for booking it with them. As we were due to fly the next day and with no hotel to stay in (although we paid for this in full) after holding for 6 hours on the phone to the call centre in India and being continuously cut off, under duress we agreed to accept the refund for the hotel which we were told would take a week. They would not refund the flights. Nearly 3 weeks later we still have no refund and called the call centre again today to speak with a lady who kept laughing when she thought I was on hold. I sent a complaint a week ago but still no acknowledgment even though they say they will within 2 days. Avoid this company they are the worst ever and the call centre just doesn’t care at all.