We had our holiday cancelled in July 2020 by Teletext Holidays due to the covid pandemic. However, the process of trying to get a refund has been an absolute nightmare. Teletext holidays have lied to us consistently throughout the entire process saying that we were not eligible to apply for a refund until months afterwards. Apart from being a lie it is not the law. Have since found out that they are legally bound to refund our money 14 days after they cancel. Every email I sent was ignored and when I was finally able to talk to one of their representatives, they said they would only rebook a new holiday and they would not refund our money. When I said I would pursue them through the courts they wished me luck and terminated the call. They state on their website and correspondences that they are ATOL protected but since then have found out (from ATOL themselves) that ATOL protection only comes into effect if the company stops trading and goes belly-up. If the company is still trading the ATOL protection is useless. Absolute crooks and liars ... don't ever book a holiday with this cowboy outfit!