I would not recommend this company at all. They are responsive when you are booking a holiday and quick to take your money, but quite the opposite when you need to cancel and request a refund. We booked a holiday for September and had to cancel because I had an accident and couldn't travel and since the end of August, we have been requesting a cancellation invoice so we could get a refund via our insurers. Every time we telephone, we have to explain our situation again and are told that a message has been sent through to the cancellation team and then we hear nothing at all. Although the operators we speak to are very polite, they have no authority to do anything and are there just to appease customers, albeit temporarily. Unfortunately, we feel that we are not being listened to and have been forgotten and are £2,700 worse off. I am going to submit a formal complaint but I don't have much confidence given the experience we have had so far.