I booked with these guys every year. this year is a disappointment. my holiday was in june so was cancelled due to covid. The communication between eachother and towards us is terrible. They dont have an answer and lead you by saying a date and then that date past and no communication and no refund. i was told i can only change my holiday then only have a credit note then i have to wait 90 days till a refund then november now im just on a list and cant give me a time frame now. i speak to multiple people everyday and each one give me a complete different answer. just somthing they think customers will accept and take. i was told on the same day that it was due in november then i was told by someone on the exact same day im just on a list and cant give a date yet. This is showing they either dont have the money or they have no idea what they are doing. where is my refund you keep promising me everymonth and then no communication. TT785688