Hello, I am so disappointed with the customer service I have received from this organisation. My holiday was cancelled in June 2020, I was due to travel on the 13th July. I was told I would receive my refund by the end of July, I was then told end of October. This then changed to the end of November and lastly the end of December. It is now the 4th of January 2021 and I am still waiting on my refund of over £3000. I have been told by message by refund would be in my account by the end of December. I have sent numerous emails, all of which have been ignored. I feel this is very unprofessional. The customer service department cannot help when you telephone them.