Teletext Holidays are beyond bad. In fact i would have given no stars if that option was possible. Their idea of customer service is to train their staff on how to lie to customers. Have you noticed that all the fake 5 star reviews tend to mention how helpful specific staff members are? Of course they are helpful (they are not trained to be disrespectful) but they lie quite convincingly whilst pretending to the helpful. They have been telling me since Aug 2020 that i will be refunded for my cancelled holiday from May 2020. I was initially told that it will happen in Sept, then i was told Oct, then it was Nov and the last 2 staff members i spoke to in early Dec told me that it will definitely take place by the end of Dec. One was even brazen enough to give me the specific date of 15th Dec. Worst part is that i received an email from Easyjet stating that they had refunded Teletext the money for the flight in Sept 2020. So Teletext Holidays here is my strategy, i will write bad reviews about your services twice a week on all possible avenues including on social media of course. Who knows i might even get a strong following from all the other people you have duped (let's see, that's a LOT of people judging from the genuine reviews). Guess what, we will be loud and direct. We all know how social media can be influential. Let's see who wins this game (because that is what you have reduced this down to). By the way in case you are scrambling to figure out who to refund when you come to you senses because the voice of the people will always prevail, my ref number is TT766519 (lead passenger - Anulika Nwankwo). Your company is unethical and needs to be brought to shame under the spotlight. Let's begin...