Awful company, I rate it minus zero. It is keen to take your money but reluctant to refund it when the firm breaks the contract by cancelling the holiday. The law is that a refund is to be made within 14 days of cancellation of a packaged holiday. My request for a refund were totally ignored. However, I did extract the funds via' cashback' via my credit card provider. To avoid or delay refunds this firm ignored my correspondance, used lies and excuses and issued a credit note that I specfically advised that I did not want. I would never use this firm again and advise potential customers to avoid it likee the plague. Find an alternative agent but vet candidates by reading reviews. Be alert for the ostentatiously phoney 5 star reviews that state " Bashir was so helpful". or "Minda was such a nice person" etc