My Holiday was cancelled 23rd Dec 20, Teletext called me and persuaded me to rebook for 11th March 21, which has now been cancelled again, I asked for a refund, call centre fobbed me off said I would receive a call back in 72hrs with resolution. No call, I called today, apparently a support line, phone was put down on me 3 times, third person said i would have to accept credit note, which i said no, she said once I accepted the credit note i would be able to ask for a refund which would take 5 months! I called Jet2 who are the Holiday supplier they said if they cancel a holiday they refund the agents straight away! so where is my £3,000, if they have my money back, i want it returned, they are very quick to take it. I will never book through Teletext again, worse experience, they promised i would be Covid protected if anything changed. I asked to speak to a manager, I was told they were told not to put anyone through to them. Check out their complaints process website isn't clear! I booked this Holiday in September 20!! They might have been around for years, probably won't be for long, if this is the way they look after their customers. Customer service call centre are robotic read from a spreadsheet when they can't answer you question put the phone down on you what a Joke. I would rate less then 1, keen to take your money, without the service.