I eventually got a full refund 9 months after they cancelled my holiday due to Covid. I was treated appallingly by staff with the most discusting customer service i have ever experienced, i will never book with them again and i would certainly never reccommend them. I truly hope others get their refunds soon as it is mentally draining and not good for peoples mental health and wellbeing to put up this fight for so long during a global crisis which has been tough enough without putting up with this treatment from what is supposed to be a reputable company. They have proved to be nothing but dishonest and immoral.