Had to give it one star so I could right a review. I’m having the exact same issue as the other reviews. Never have I dealt with a more unprofessional, disrespectful and borderline criminal company! The single worst company I’ve ever dealt with, I’m dealing with the financial ombudsman to try to resolve this matter out of court. WARNING TO POTENTIAL CUSTOMERS!!! They are more than happy to take your money but refuse to refund you when they cancel the holiday! DO NOT use Teletext holidays or you will have a bare minimum of 12 months of constant back and forth with the company just to get your money back. They claim they’re waiting for the money themselves before sending it to the customers but I find that very very hard to believe, they’re unlawfully withholding money from us and refusing to give it back, so as far as I’m concerned- I’ll be seeing them in small claims court!!