Possibly the worst company ever. I cancelled my holiday in March 2020 due to having extremely vulnerable travellers in the family. I was first told to provide proof of this which I did, they then tried to convince me to get my dates changed to which I obviously refused to due to the pandemic. Eventually they agreed to giving me a refund but was told I would be put in a que as there are many people waiting. I call every month and get told something different by an agent each time. It has been 11 months now and I still haven't received my money. When I called last month I was told that I havent received my money because to do so I had to apparently email the refund team and confirm the last 4 digits on the card I paid with and wanted the refund paid into. This was never told to me any of the prior agents I spoke to. On the call today I have been told I'm still in the que and should receive my money soon. I requested some sort of evidence I.e an email from the company to say this in writing but was told they couldn't.