They have it down to a “T” These crooks are absolutely amazing at what they do. They are even selling holidays during the lockdown period knowing full well......there are no flights!!! William was so convincing on the phone though. He assured me that the airlines were still flying. Then there was our holiday that we had booked back in June. The customer service.....outstanding! Once you have booked, there phone systems disappear and they refuse to answer your phone calls by hanging up. Emailing is just as good. They don’t reply! If your lucky enough to finally get though like we were and spoke to Puja, they politely tell you to rebook with them and lose your money that way, or just give up and lose it anyway! There are ways of getting it back though. Though the small claims court or going though your bank but they will fight you for it!! At the end of the day, it’s their money, they have conned you out it! The best bit is yet to come!! They get their staff to write reviews on “trustpilot”! William was amazing, Puja was helpful, Ali’s customer service was great!!! Notice the pattern. It keeps their ratings up so they can keep conning more people out of their hard earned money!! DON’T BE FULLED!!!