Worst worst worst agencie ever and never ever book again with them.
I scheduled and paid in full for a 7 day holiday for two, (My Fiancé), with Teletext Holiday to Corfu Greece. My holiday was scheduled and paid for in full on September 6, 2020 to depart from London, Luton airport on October 6, 2020 at 15:15pm. When I arrived to the airport with my fiancé Elizabeth Paredes, for our flight, we were advised by an agent from Wizz Air, that our flight was not on their rosters and that their last flight to Corfu Greece was on Saturday October the 3rd, 2020. They also informed us that they had emailed every customer as well as travel agencies of their future cancellations for all flights to Corfu Greece on Saturday, October 3rd 2020. Teletext Holiday failed to contact me via phone, text or email of all cancellations with Wizz Air to Corfu Greece. After spending hours with Teletext Holiday and speaking to numerous agents (20 people), being put on hold and having them hang up on me in the process, I had no other choice but to contact my attorney to further help and assist me in this matter. Teletext finally informed that they will and can only assist me and my holiday needs by giving me a full refund of the total cost of my holiday. They also wanted me to pay for extra air flights, totaling for two people £754 if i chose to keep the reservation with Mareblue Hotel at Corfu Greece, spending yet again another airfare payment that was already paid for in full, part of my holiday deal. I also paid for a week in advance to park my vehicle in order to depart on time for my flight that was apparent, never scheduled to leave on the day that I paid for with Teletext Holiday. They have advised me that they will reimburse me with the full parking fee that I already paid for a week.
The last agent I spoke to, Nishsa, informed me that I will receive two emails with my cancellation as well as a copy of the full refund I will be receiving for my holiday. As of today, I have NOT received anything on their end.
Now is almost 4 month and nothing from them.
3 years ago
Teletext Holidays has a
1.8
average rating
from
1,621
reviews
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