Pretty much the same as everyone else here, Was meant to go to Spain for 7 nights with 3 friends, THIS BITS IMPORTANT, I'm not the lead passenger but I paid for it on my credit card Flights were cancelled due to Ryan air cancelling the flights, So we informed teletext holidays of this and they tried to persuade us to take vouchers which we refused, so they said the refund will be processed. this hasn't been done. They rang the Lead Passenger every week to try and persuade them to take the vouchers... to which we always say no. then they repeat "ok we'll start your refund process".... hang on, you said that on the previous call Due to Covid the lead passenger is no longer with us and they refuse to speak with me because I'm not the lead passenger. I have informed them of this and told them i paid for the holiday but they just don't care. "unless the Lead passenger gives us permission we cannot speak with you" .... How does a deceased person do this... anyone got any ideas? Ive had no choice but to raise a chareback on my card for this. IT's beyond a joke, I WOULD ENCORAGE EVERYONE WHO IS READING THIS JUST REQUEST THE REFUND AND GO STRAIT TO YOUR BACK FOR A CHARGE BACK. The quicker the banks drains their funds, the quicker they will file for administration and then ATOL can step in NEVER USE THIS COMPANY!!!!!