We have used Teletext holidays for years. The process is simple, and the deals are good. Then Covid happened, and the real colours came out. So we waited patiently for our turn in the refund queue, and sure enough 15 days before our 31st May 2020 departure, our holiday was cancelled. At this point, we knew we were going to be offered a voucher, or a move to a different date (but not at the same price). So we said we wanted a cash-refund, nothing less. Despite the laws around this, we were told that was not going to happen. I complained to my MP (Damian Green) who merely passed this on to another minister, who said that the CMA were aware and would be looking in to it. (The CMA did make a statement specifically about Teletext, in January 2021 - 10 months after the trouble began. We also approached our bank, as we paid by Halifax Clarity Credit Card (thank the lord we did). The bank actually mis-directed us at first, by stating we needed to wait 45 days (when we should not have). They did however get it together when those 45 days were up. Halifax CC took enough detail in the first call to not only make the Chargeback, but also to issue the re-claim when Teletext refused to bend. All in all it took 6 months, but we got our money back. Look, I get it. Travel companies were sent into a tail spin by this. My contract however was made under UK law, and it states clearly that the refund should be made within a very tight time frame (14 days). Yes, I am sure they had trouble getting the money back from the Airline (Virgin), and the Hotel. There was however a simple solution - keep the money, and provide the service 1 year later. They wanted to do this, but charge whatever they liked the next year. If they'd have fixed the cost, I might have one for it, but they didn't. They wanted to keep the money, and charge the same amount again. I could have paid for this by debit card, and been completely shafted. Remember the protection offered by Credit Cards on all purchases over £100. Also remember that Package Travel offers some extra protection above DIY - and it might be worth paying that little bit more. I note also that the Merchant Metrics here state Under-an-hour for resolution of queries. Ours took months, and was not solved by Teletext in the end at all. Also of note are fake reviews on the internet. There is another well known reviews site which carries hundreds of fake reviews. They are easy to spot, as they always mention a staff member by name. I see Reviews.io has much better scruples, and has obviously not allowed them +1. As for communication, I tried them all. None of them resulted in anything but "we are giving you a voucher, like it or not". I will never use Teletext Holidays again.