Nearly a year after our holiday was cancelled because of Covid, we still do not have a refund. First we were told we would get a refund in November, then they said by the end of January 2021, we waited until the end of February before calling them. After 15 minutes we got through to someone on the phone who said, I am just going to put you on hold whilst I talk to my finance department. 1 hour later, I was still on hold.....he had no intention of getting back to me. I called again straight away because it just made me more determined to get through but as soon as I got through, literally before I had time to say anything, they put the phone down. What’s so frustrating is the underhand way they are going about all of this. It is truly despicable and they should be investigated.