Would give zero stars if I could. Holiday was booked in March for granddaughters 18th for holiday in July and have been waiting for refund since July. Numerous phone calls promised refund but to no avail. Emails ignored. Letters posted by Royal Mail to be signed for have not been able to be delivered. Have added name to Competitions & Marketing Authority who are currently investigating Teletext to see if they have acted unlawfully in not making refunds. I think having to wait 8 months instead of the 14 days required by law is pretty unlawful! I just cannot see how this company are still trading