We are still awaiting a refund from Teletext Holidays, whoops I meant Alpha holidays or is it truly I don't know so many companies and lies it makes you wonder what this so called package provider is all about. Every time we call their booking teams same old stuff oh airline hasn't refunded money back yet we are still waiting from suppliers etc. So far 110 days have past for a cancelled trip last year the CMA are investigating this for us as well as we are nearly 1600 out of pocket. Customer service is appalling have been notified that refund should have been reimbursed no later than 14 days. Have written and sent recorded letters to management who have not had the decency to reply back. Absolutely SHOCKING COMPANY TO USE.