Absolute shocking customer service. I have been trying to amend my booking for 9 weeks . On hold for hours at a time, getting through to be cut off mid sentence, finally speaking to someone to be told the amendments team will call me back. Waiting for a week then having to chase them again. They rang me back and let it ring twice and hung up. Still not been able to amend my booking. Absolutely disgraceful service. Having used these for the past 4 years and having no issues at all this is disgusting how they treat customers. Had one customer service member actually huff and puff. No interest in helping whatsoever.