I personally would give 0 stars to Teletext. Booked in August 2019 for a 4 night stay with friends in Palma for June 2020, obviously cancelled, had one email to confirm this and like the rest of you have not received my refund, cannot get through on the phone, waiting over one hour, email do not get replied to, terrible company, terrible customer services, terrible communication, terrible staff as they haven't got a clue what is going on and never give you a straight answer. I don't know what more I can do to get my money back 😢 NEVER BOOK WITH TELETEXT THEY ARE A JOKE.