I booked a holiday with them in Oct 2019 to go away in June 2020, it was cancelled in March one of the advisers told me. I was told that refunds would be made in Sep 2020, guess what nothing, I have emailed them 2 to 3 times a week since then and all I get is thank you for your patience. This company is abysmal in the way it has treated its customer's, I know there have been problems with the Covid but to totally ignore its customers is appalling. there is no excuse for withholding money that is not theirs. I would urge anyone thinking of booking with them to go else where, customer care is none existent. The management want sacking because they are the ones who make the policy's and withhold all payments owing to their customers this should never be allowed to happen again by any of the Holiday companies.