Booked a trip to Ibiza in Sept 2021. Teletext holidays sent us the wrong hotel on our confirmation (a 2* rather than the 5* we booked). We called them to get this rectified - they were very rude but they did send us the right confirmation this time. We arrived at the hotel to find we had no booking and they had apparently booked the 2* hotel next door instead. On their website they are advertising the 5* Siau hotel but after the first picture it is actually of a different hotel. Got the screenshots to prove this. We called teletext and wasted the first day of our holiday trying to get them to rectify this. In the end we paid for a new hotel stay out of our own money and we still have not had any compensation let alone money back for the hotel we did not stay at through them. Called a few times to get money back and also emailed and submitted a complaint....no response. Worst company ever and extremely rude and misleading. Not sure how they get away with this but I will be taking this further.