DO NOT BOOK WITH TELE TEXT!!!! Me and my boyfriend booked a holiday away which was preplanned and also payed up front. We never had no confirmation/text nor email.I was chasing for confirmation for a whole week.I was assured that everything is fine and they was able to send me confirmation the next day. A week went by still no email. I called again and again.. in total I wasted 15 hours of my time waiting and constantly chasing. A lady then told me my holiday was cancelled because our flights was cancelled! Again no information was sent to us informing us.We then was passed to the manager called Jacob Norris after 4 different people was dealing with the case they put us on hold for an hour and never came back to us.Jacob advised that eveything will be sorted and we will be going on holiday. He reassured us that the team he is running will contact me tomorrow. Nothing again. We then called again. They advised that we will be getting a refund.I’ve been fed lie after lie. The communication is repugnant. We also payed for our tests which we won’t be refunded.We still have no refund for our holiday. Please do not use this company because they are happy to take the money yet not pay our money back.