I booked a holiday to Lanzarote back in April with Teletext all went well the guy who dealt with me was great and very helpful. So I thought I’ll go back to them to book Portugal. WHAT A MISTAKE. I found the perfect holiday at a great price, rang up to book and pay etc and spoke to a guy who gave me a COMPLETELY different price as to what was displayed in front of me on the iPad. He argued with me saying the website price was wrong. So I said I’ll go elsewhere and wished him a nice day. I then received 5 missed calls from a guy named Ethan. When I rang back he said they had JUST had a cancellation and I could have it for the price on the website. I was scpetical as it wasn’t adding up but went ahead and paid a £250 deposit to secure the booking and planned to pay the rest in 2 weeks time. He sent me all the email confirmation and went through it all with me (the call by this point was 40 mins long). When I asked for the booking reference he said he would call back in 20 minutes once he’d booked it all for us. 40 minutes went by and no call. I rang back and was told he will be another 15/20 minutes. So I waited and after about 35 minutes he finally called back. And said “there are no rooms available at this hotel we have found 2 other hotels near by with rooms available or you can have a premium suite at this hotel you chose but it will be £150 extra each”. I did nothing but stress on the initial call that we ONLY wanted this hotel and were not willing to negotiate another holiday etc. By this point I was furious. The money had gone out of my account and now they were trying to con me out of another £300 between us for another hotel or a premium suite! I spoke to a manager who was nothing but rude and argumentative with me and then put the phone down on me mid conversation! Ethan rang me back and said he would process a refund within 3-5 working days. We have now booked the hotel elsewhere so there clearly were rooms available they were just trying to get more and more money out of us right from the moment I called to the moment the manager slammed the phone down on me. Never again.