Disgusting Customer service, once you hand over the money they want nothing to do with you, returned from a terrible holiday due to the shocking state of the hotel. Mouldy, noisy, falling apart rooms and disgusting living conditions are acceptable to Teletext. If you have a complaint they hide behind emails and will maybe contact you after 28 days or not at all. Whilst at the resort the “emergency contact” given by teletext was disgraceful, rude and unable to explain the process, spent over an hour explaining that the conditions were effecting my partner’s health and they were more interested in asking for more money for another hotel showing absolutely no concern or sympathy for our situation.