This is only one of three online company complaint reviews I have done since 2004. So I don’t post negative stuff easily about a company but your customer service has made me do it. I do however post quite a few reviews on google when I receive good service. I called wanting to book a holiday for five people two rooms in Egypt. Simple I thought 48.33 mins later it was far from that on Sunday. Saturday night calls lasted 15, 31, 20 mins. This has stressed both myself and my wife and what is more totally not necessary. I have wasted nearly two hours of my time on the phone. I called them on Saturday night the 30th of March but I was left on hold for thirty mins while man checked availability. So I called back and the holiday was not available which in itself is fair enough. So the next day Sunday the 31st of March, I tried to book a different date and got Danny, what a liar. He told me that he had been to this exact hotel seven times already, but only after he asked the question if I had been there before. He told me that he would upgrade my rooms to a much higher ones, I would get hold luggage for each person. So Although it was significantly more expensive 25% more in fact, I gave him all my details passengers and card details. While on the phone to him he sent me a confirmation email. This stated a different sister cheaper hotel and standard room with only one hold luggage. This meant I was paying a lot more for nothing at all. So I said no if that is what you are giving me please cancel. At first he tried talking me around saying it does not matter what it said on the confirmation email I would be going to the hotel I wanted and that this was just to check the names. I disagreed and again he stated I was wrong and it doesn’t matter what it says on the confirmation I would be in the better hotel. But the luggage I was wrong he didn’t say it so I invited him to listen to the recording. He didn’t and kept insisting that I could not cancel as flights were booked now. By law he said I could not cancel and I would need to contact their complaints dept. Please bear this in mind I was still on the original phone call. After a very long period on the phone with him eventually he agreed to cancel it. I have emailed Support dept. on the 01/02/03 April 2019 I have received nothing since other than an automated response. Asking for a copy of the phone call. Under the Data Protection Act, GDPR and Call Recording Laws in the UK, it should be possible. Do not in my experience use these people.