Never again - Terrible experience - Shocking customer 'service'. I don't usually write reviews but felt I needed to this time after some shocking 'Customer Service'. The price you see is never the price you pay - They put a false low price on the website to draw you into them. Then tell you the real price on the phone. I was given some blag about "all of those rooms are now sold - You are getting an upgraded room." Next, I had a verbal quote from the operator who told me the price would be held for an hour, only for me to call again just 8 minutes later with another operator quoting an additional £20. In the belief that we were getting an unbeatable deal (which it later transcribed we could have equalled with the onthebeach.co.uk site), I decided to pay the additional £20. Next, with a similar experience to Irute, they 'forgot' to tell us that only our 7 year old daughter and I had reserved seats together on both flights - leaving my wife to sit alone. This was not explained to me - I found this out when I logged on to the airline's website and saw our flight details. They said we would have to pay the airline separately for reserved seats for my wife, which we did (for £22). So we had now paid £42 extra. There were issues over the room allocated which was not resolved to my satisfaction - admittedly I made the mistake of requesting a double room rather than a family room (which are the same price on the hotel's website and on every holiday operators' websites). Upon realising my mistake, I contacted them on the web chat and by phone, explaining that we required the £42 refund and for the room to be swapped to a family room. They were in no race to call me, so in one web chat I asked the simple question enquiring as to when a manager would be calling me, only for the operator to constantly say "Please bear with me - I am looking into this." It took nearly 50 minutes for the operator to eventually give me the reply "Your booking is confirmed - We will be sending the details through soon!" - Of course I was angry, but more was to follow. Following several more web-chats, I was eventually called by a manager, and explained about the refund we required and the room change, and he said he needed 24 hours to look into it. Over 24 hours later he called to tell me that we would receive the refund but he had obviously completely forgotten (or more probably not listened) to my request for a change of room, and would call back the next day, which he did, only for him still not have an answer on the room issue - again it was as if he had forgotten about it or ignored me! By now I was furious and requested a refund - This was not feasible due to the fact that we would lose our £200 deposit. He called me back again the next day and still had no answer regarding the room swap. I was called by someone else to be told that it would be £330 to swap the room! Eventually we were given the £42 refund regarding the over-charging but I had to chase this up as they were not forthcoming with the confirmation showing the new total price. Update - 13/6/19: I decided to cancel the airport transfers as we are now hiring a car for the week. This was agreed almost 2 weeks ago and we would lose about £10 of the £33 or so paid. No problem there, however, 2 weeks on and I am STILL awaiting confirmation of this. Also a week ago I received a phone call in response to my original post, at last I was speaking with someone with a good command of English, and who seemed to know her stuff. I explained what had gone on and she replied that she would ‘see what she could do for us’. Believing a week was long enough to look into this and get back to me, I was shocked (but not at all surprised to hear) that Teletext Holidays have no record of the conversation even occurring! I was told that I would be called later tonight but you’ve guessed it - I’m still waiting for that call. What a joke. By far the worst customer service I have ever experienced. Very slow, incompetent and ignorant of my needs. Extremely frustrating. I need a holiday now to get over the hassle I have had with them. Shocking!