Terrible experience. Phoned to book holiday I saw online. Was told it was no longer available. Offered me a different holiday which was higher in price which was supposedly a cancellation deal. Thought it sounded like a good deal, took my payment details and details from passport even asked to send picture of passport for ID. Sent me confirmation of details and booking quote, they then took my payment. Was kept on hold for over 10 mins only to be told the holiday I just booked is no longer available ( yet also telling me it had just gone up in price of over £300). i spent over 2 hours on the phone trying to get this rectified as I didn't wanna lose my holiday. Kept offering me different holidays as I'd paid but in the end I gave up and asked for refund. Also requested proof that I had paid by sending me a receipt to my email at least but was told that was impossible. Was also told it will take 3-4 working days for my refund. Needed my money back Asap so spoke to manager who told me will transfer my money back and should get it back same day. Didn't receive funds so phoned back, got passed around to 6 different people as no-one wanted to deal with my query was told someone would call me back. No call so I called again to be told my refund had been processed but haven't recieved my money! Still waiting for refund with no holiday.