They took £1.3k from my account for a holiday, but after providing them with all the relevant documents they said the package was no longer available. They refuse to provide me with a receipt and insist that I pay more money for a different package. They refuse to provide a cancellation confirmation email or an email that i payed for the original booking at least, and they will not give me my money back. It has been over a week and I'm still waiting for my money. They are not interested in helping resolve the issue, and are very arrogant and have been giving me the run around. I WANT MY MONEY BACK.