Planned a family trip and paid upfront expecting a 5 star hotel as that’s what i booked but was taken to a 3 star hotel. When called to say this isn’t the hotel i booked they said apparently the hotel that i originally booked was under refurbishment (which isn’t true because i went to see the hotel and it has been closed for 4 years).They didn’t ring to tell me this and just sent us to a shitty hotel which was unclean with plug sockets hanging off the wall the floor was disgusting and the hotel food was just horrible. Throughout all my holiday i’ve had an upset stomach. When called teletext holiday and told them i was going to raise a complaint if they didn’t move me to a better hotel as that’s what i paid for they said to me to do whatever which i thought was unprofessional. Throughout all my holiday i’ve been ringing them to speak to a manager as we had young children and the hotel was unsafe as well as unclean. No one called me back everyday i was told a manager would call but nothing. All i can say i will not be using teletext again they false advertise stuff they all are unprofessional and unhelpful they are rude and have no people skills at all.