If I am being honest I shouldn't be surprised (after reading all the other complaints on teletext holidays) that I am writing this today. Anyway around the end of July I booked a package holiday through teletext holidays and I was informed on multiple occasions that I had paid for one 20kg check in bag and I doubled, even triple checked with not only the man I was on the phone to, who went by the name Jackson but I also live chatted with teletext support twice to ensure my baggage was included as part of my prepaid package as I had read reviews in which people had said they were told their baggage was included in their package however once they reached the airport the airline had no information on any prepaid baggage and guess what? the same happened to myself. I therefore had to pay £130 to check the bag in, luckily I had the money in my account to cover it however imagine I didn't I would have been wearing the same outfit 7 days in a row and my spending money took an unexpected hit before I even left the airport! Surprisingly everything else ran smoothly so when I arrived home from holiday I took up my complaint with teletext via email as for some reason you can't make complaints on the phone, probably because their phone lines would explode! I sent detailed emails showing clearly that I was told my baggage was included. Now they eventually got back to me but only after I left a review on another website, coincidence or what? Their excuse for not refunding me the £130 was due to the fact my girlfriends name was on the baggage receipt and that the prepaid bag was under my name. It is completely irrelevant whos name the receipt is under considering we only had one 20kg check in bag between us and as I said above when we arrived to check in the airline had no details of any check in baggage. The only reason the receipt is in my girlfriends name is due to the fact it was her passport the woman used when we were paying to check the bag in at the airport. I replied to their email explaining this to them however still no reply, what a surprise! I am still fighting to get my money back as companies cant just expect to get away with things like this. If anything I hope this serves as a warning to anyone on here thinking of using teletext holidays, DONT DO IT. The low cost inst worth the hassle! Hope this is helpful.