I booked a holiday after 24hrs also no confirmation. When asked, excuses were not enough seats available and ruined my son's birthday. The money wasn't refunded as promised by 3-5 working days. Called after 7days and the call was transferred to three people to get an unprofessional answer from a man called Jimmy. Sorry its taking long time as Thomas Cook gone insolvency. What is it to do with this company??? As thomas cook was an established company before it shut down. Then again I have to beg for my hard earned money to be refunded. Again taking 3-5 working days, that means, my money 15 days in their account. Where is the logic and justification of this company with no reputation.. So please, any UK resident wishes to go for a holiday, do not choose this corrupted, cheating company as I had two bad experience in last 90 days.