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Warren
After booking a holiday through Teletext holidays for a large number of people at a higher price than was showing on their website, 24 hours later we received the dreaded phone call that one of our rooms had gone.  What they told us was that after receiving confirmation that our holiday was booked, that someone else had booked one of our rooms meaning that we would need an extra room because the hotel doesn't allow 4 people to sleep in a room. This would cost an extra £840. But Teletext could do it for £500. Now that's not bad after the initial shock that one of our 4 berth rooms had been taken. Remember this was 24 hours after we booked the holiday. After some debate of the price of payment, the guy asked us how much we were prepared to pay, so we said £100, as we had already had the confirmation of our already perfect holiday, albeit more expensive than the website showed. We agreed to pay £325 extra, after alot of pressure put on us as Carlos, pronounced Carlisle in a foreign accent, kept telling us he had the supplier on the phone and we may lose our holiday. This means that parents or other married couples have to be split up over the duration of the holiday. 1 adult and 1 child in a room, all because the hotel doesn't allow 4 in a room. Some holiday this is going to be. But, Carlos did say we will go on the list for a cancellation of a room, and we can get our money back. Does this sound like a company that is helping us after a genuine mistake / accident? And a costly one at that. I don't think so after reading alot of other reviews that people have left. Also the hotel is closed until May, so how can they tell me that someone else has got my room when they've got the "supplier" on the phone when it is all done on computers. I also read that they are encouraged to make phone calls like this to boost revenue. Continue to use at your peril.
4 years ago
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Teletext Holidays has a 1.8 average rating from 1,621 reviews

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