Again a zero star. Booking a holiday to NY with a friend. Confirmed all okay and paid (more than the headline price but ok) then to be told sorry they now couldn't get the hotel room at that rate and I would need to pay another £200 pp. Told them no way it was their incompetence and I wanted to cancel the whole thing. No problem. Guy back on the phone to say actually it couldn't be cancelled as the flights had been booked and couldn't be cancelled. So ended up paying an extra £100 after a bit of arguing but still no confirmation arrived..... Feeling totally ripped off wish I had seen these reviews first! Think I may have just kissed goodbye to over £2K or rather my poor credit card company has as I will be asking for a full refund shortly.... NEVER EVER USE THIS COMPANY