Bad experience from the start. Prices do not match the advertised prices. The first agent I spoke to was very pushy, seemed helpful to start with, but after being on the phone for over an hour, most of it being put on hold, he started to lose his patience. Then I received an email saying I had to pay double the amount in installments to what I had agreed. This took a long time to sort out, at one point I was told by the agent he could not help and he was ending the call, which he did, just hung up the phone. I have been refused a conformation of payment plan via email. After talking to someone via 'live chat' I did manage to save the chat feed, so have some kind of proof st least. I then decided the hotel is not what I really want. Due to feeling pressured on first phone call. I was told someone would call me within 24 hours, this did not happen, i was then told another 24 hours, again this did not happen. Then I was told I would receive a call at 6:30 pm, again no joy. I called the following morning, the agent guaranteed he would, personally call me back within 2 hours. 6 hours later still no phone call. I have called again, with some help, but again told I will be called back tomorrow. So we will see.