I was misled to believe by Teletext advert that we could access the indoor pool, the gym, sauna, etc with no restriction, however, on arrival at 2:30am we were issued with a ticket written in Spanish telling us that we were only allowed once during our stay to the indoor facilities and that we had to purchase a swimming hat sold at 3 euro for each of us. I would never have picked up this hotel if I have been aware of the indoor facilities not being available every day. On the first night, we were parked in the smallest room possible with 3 single beds and a small drawer blocking the access to the balcony and was told by reception to speak to the day reception at 8am the next morning. Anyhow, after only 3 hours sleep I went to talk to the receptionist who told me that I had book a basic room and that was that. After I explained that, there was some health and safety issues, as we could not even move between the beds or access the balcony. The receptionist asked me to come back after breakfast to check if another room was available. We were finally moved to a more suitable accommodation - still not a 4 star at this point. The cleanliness of the hotel was appalling, the floor in our room was only swiped once, and the bedsheet and bedcover were stained and not changed once during our stay. The reception staff was less than friendly or helpful as when I asked them to check my transfer back to the airport, as the print for the picks up was somewhat scrambled and I could not see my name, I was directed to a payphone and told to call the company myself as they made it clear it was nothing to do with them, zero rated customer service. On departure day, which was day 5, although I paid for 6 nights they stopped the card to get food and drinks right after lunch, therefore we could not even get water or coffee without being charged. The food at the restaurant was varied also not much choice for vegetarian as the salad bar has remained unchanged the whole week as well as the snack bar between meals were burgers (soaking in oil), sausages swimming in water and undercooked chips was on offer and ham and cheese for the cold option. Wi-Fi was not free in any part of the hotel – even McDonalds has free Wi-Fi in very country. This is not a 4 stars at all The whole experience has been awful and I will never book that hotel again for the reason stated above. I will make a formal complain to Teletext for their misleading advert about the hotel facilities. Read the small prints especially in the all inclusive deal as indoors facilities and wi-fi are not included