I have been trying to get a confirmation email sent regarding my holiday which has been cancelled due FOC reccomending we don't travel. I have rung twice now 1st phone call 53 minutes long with no outcome other than being advised I need to converse with Ryan air myself. Less than 24h before holiday due to commence and still no confirmation of cancelled holiday. I have checked that flights are cancelled and teletext still have not sent email. I have received a text message offering a credit note however as your T n C,s state I am entitled to a full refund for a package holiday if any parts cancelled. I am aware that this is a very busy time and not asking for an immediate repayment however a acknowledgment of cancellation and acceptance of my request of repayment does not seem unreasonable. I am now awaiting a return phone call from a supervisor as call centre staff seem incapable of providing this. Un happy customer left in limbo of teletext intention