I was due to fly out to Dominican republic yesterday, a holiday that's been planned for a long time and well needed after I had to have my leg amputated, I saved really hard so me my family and friends could have this much needed holiday. I have called multiple times, emailed you countlessly, I’ve also chatted to your live chat department which said we could receive a refund & still have been told to wait till you guys get to me. In the last 2 weeks I’ve given you the chance near to 100 times to call me back & let me know my options. This is absolutely despicably not the way to treat a paying customer. Before the Covid 19 I rang and emailed regarding my prosthetic leg because this is all new to me and again you weren't helpful. In the meantime any chance of someone going to call which you have promised for the last 2 weeks! You have now sent me this . Thank you for writing the mail. As you are aware we are operating in unprecedented times, as the Corona virus (COVID-19) pandemic continues to disrupt global travel plans. As a direct response to the impact on the travel industry our regulator, The Travel Trust Association, has advised us to offer all affected customers alternative travel arrangements at this time. Please be assured we will waive any of our imposed cancellation and amendments fees and will be working hard with suppliers to do the same, although at this stage not all airline and hotel suppliers have agreed to this and therefore they may still levy some charges. Rest assured we are working hard to avoid these charges and wherever possible keep them to minimum.If this situation changes we will of course contact you, however until this time please hold on to any documentation regarding your existing booking, as you will need to inform us of your original booking reference, when you make your new booking. Regards, Customer Support TELETEXT HOLIDAYS Website: www.teletextholidays.co.uk However I want a refund: The law says you are entitled to a full refund, so don’t accept a voucher if you have any concerns. Which? Travel is lobbying on your behalf to ensure consumers are fully protected. We are calling on the government to provide the necessary funding to bail out companies at risk of collapse. We also want them to underwrite any rescheduled holidays. That would ensure customers still receive a full refund even if their provider goes bust before they have a chance to redeem their holiday. The Association of British Travel Agents (Abta) is calling on government to make temporary changes to existing package travel regulations. It argues that these protections were not designed to cope with the demands currently being placed on them. However, Which? believes these regulations must stand for any existing bookings – where consumers booked in confidence. Read more: https://www.which.co.uk/news/2020/03/coronavirus-outbreak-advice-for-travellers/ - Which?”