I am disappointed and shocked at the terrible customer service I have received from Teletext!! I was booked to go away in March 2020, my reference is TT768876, our holiday was cancelled due to COVID 19, and the FCO stating that we couldn’t travel due to the international borders being closed!! I have called and emailed multiple times trying to resolve the issue of getting a full refund, some of your staff have been rude and I was not getting anywhere. I even have confirmation from Ryanair that the flight money has been refunded to you directly and still after calling and e-mailing I am still nowhere forward with getting the refund for the hotel and flights. Now you have closed your phone lines?? I was told I had to contact Ryanair myself, I booked through you as a package holiday, so what was the point?? I would be in a far better position if I had just booked the hotel and flights directly myself, as you are now holding my money!! Now I have received an automated e-mail through about re-arranging this holiday?? Is this a joke? I am entitled to a full refunded, I am a reasonable and patient person and I appreciate this is a busy time for you, however other people I know in my position that have booked holidays with alternative travel companies have received full refunds!! Will you please resolve this promptly my ref is TT768876, failure to do so, I will have no option than to go to the regulator.