I booked a holiday which originally we was due to fly out 20/3/2020 from Manchester to Benidorm, flying with Ryanair and we had return flights with them. When booking this holiday the agent booked the wrong hotel. We was originally booking to stay at Don Jorge hotel in Benidorm. we paid the deposit then the agent put the call on hold. When the agent came back to the call he said that hotel is now not available and we can not stay there and we now needed to choose another hotel. This was AFTER WE HAD TO PAY THE DEPOSIT. He then went on and quoted us two hotels Which were the Playamar and Pierre & vacances Benidorm poniente. We DECLINED Pierre & vacances due to location as it was miles out from where we needed to be and we ACCEPTED Playamar as it was in the centre of Benidorm where we needed to be . We was told that the Playamar was booked and we would get our booking confirmation in 2 days. We did not get the booking confirmation until 2 weeks later and when we did get the confirmation it was still under the Pierre & vacances. We then called in and complained again as we stated so many times Playamar and the reasons we wanted that hotel. On the call which I made to complain I was laughed at by advisors and I was spoken to so rudely! I then when I asked for a manger due to the way the advisors the manager came on the phone and I was spoken to rudely again! The manager said we would get a call the next day but I didn't believe this due to how unprofessional they was being. After the phone call I decided to message the Facebook page complain once AGAIN. A manager called me the next day about the social media complaint I had made. The advisor on the call said they can change the holiday over to the correct hotel however we had to PAY. So we had to pay to change to the correct hotel because the advisor had booked the wrong hotel! I don't understand how that is even reasonable and it's completely out of order. Regardless to the charge we had to pay to change it as the other hotel was too far out from where we needed to be. On the that same phone call about the complaint the manager told us that we will receive a CD in the mail with the original call where we made the booking on the CD. Which we had requested as we knew we had requested the Playamar. We never received this CD either which we was promised on this complaint call. A week later we was advised to change the holiday as it may be cancelled due to Covid-19 and Spain had recently announced they was in a state of lockdown. We called up on 14/3/2020 to change our booking. On the call we decided to change the holiday to the 24/4/2020 we was due to fly out with Ryanair and we changed the hotel over to the Medplaya Hotel Flamingo Oasis hotel with bed and breakfast included. We paid £70 per person to change this. We was told we would get the confirmation of change over in 2 days. It's now been 3 WEEKS and we still have not had the confirmation of the change. We booked this as a package deal with teletext. We have now received an email from Ryanair to say the flights we had booked for 24/4/20 and 27/4/20 have now been cancelled due to Covid-19. But we still haven't heard anything from teletext! I would like some information as to what's going on with our holiday. I would like either a refund or compensation due to how we have been treated whilst throughout the arrangement of the holiday. It has been outrageous. I have complained so many times is is unbelievable. Can some one please reply to me AS SOON AS POSSIBLE with the relevant information. This is on going. Old reference as we never received the new one is- TT779488