DO NOT USE THIS COMPANY Never in my life will i ever use teletext holidays again Booking the holiday - the service was shocking and the person we spoke to on the phone was very abrupt and demanding. They told us our outstanding balance was due 27th march, they tried to take the payment 2 days early covid 19 - i had an email from Ryanair 20th march to advise that our flights were cancelled Yet you try and take money from us for a holiday that could not take place. Received an email 26th march from teletext to say holiday cancelled. Same day get another email to say payment had failed and call to make payment - the same payment that was taken early!!! After an online chat - which was appauling. Having to repeat myself and provide the same information more than once. We were told that although our holiday was canceled you were going to charge us a cancelation fee .... Are you kidding me!! Could not answer any questions. Think i was talking to a robot! The government puts travel bans in place, we have an email from Ryan air plus an email from teletext to tell us the holiday is canceled yet they want to charge us a cancelation fee And take money for somwthing thats cancelled. we did not cancel the holiday so why charge us a fee? Why try to take the money? still getting no answers i got fobbed off to say to help me someone would need to call me. yet i was reassured that as the holiday was cancelled NO money would be taken from my account - i saved this conversation. I told them i wanted a call back in 24 hours or expect a massive complaint - still to this day now no attempt to contact us has been made Fast forward to now. checking my online banking 2nd april they take £15.70 from my account. no permission, no warning. Teletext, you have dealt with this in the most appauling way. you took money from my account without permission after telling me that no money would be taken from my account. i have the whole conversation we had online screen shot!!!!! We want the £15.70 putting back into the account you took it from and the refund £120 that you already have from us for a holiday that cannot take place and was not canceled by us but by yourselves based on government guidelines. You simply will not get any business from me and any of my friends ever!!!