NEVER AGAIN I would put zero stars if I could. I booked a surprise trip for my husbands 50th (not a cheap one) to Turkey on 6th May. After several emails and online messages and Facebook messages I have heard nothing. I just want a refund. I don’t ever want to use you again including moving my holiday date. Yes you are busy, yes everyone is experiencing problems. We can’t afford to lose that kind of money. My husband has asthma and I have medical issues that warrant us both home for 22 weeks so won’t be travelling for a very long time. You teletext should be ashamed of yourselves. Friends and family of mine have all had a full refund from their holiday bookers. I suppose I will get a reply to this asking for my reference number, as if that will do anything!!!