I appreciate that these are unprecedented times however this is the worst customer service I have ever experienced. They have turned off their phones and tell you to use live chat. This does not work either. I have messaged twice, received a ticket and then nothing! I listened to the advice they gave about not contacting them until it was 14 days before trip and trusted they would be in touch. We were due to go on holiday yesterday and the only correspondence I have received was a reminder to book onto my flight THAT HAS BEEN CANCELLED!!! So frustrating that a company can get this so wrong. I find it hard to believe that with no new bookings they are not able to methodically go through each booking as it’s due and process a refund. I actually have two bookings that I am trying to get refunded. If anyone happens to see this my booking references are TT785105 & TT785093.