My rating for this company is - 5 stars. Do NOT USE TELETEXT/TRULY TRAVEL. Dreadful customer service. Disgusting behaviour from a so called trusted travel company. They have failed to communicate with customers during covid19. Closing phone lines sending standard automated texts and emails from India. Where is your CEO? Why are you not responding to customers requests for refunds? I am told t&c apply and no refunds? I did not cancel my holiday. TELETEXT took £5000 and now due to covid19 they refuse refunds offering nothing or at best worthless vouchers. This company is a conplete disgrace.