5 STAR IN BEING THE WORST HOLIDAY COMPANY EVER I booked a 8 days package holiday to Turkey with them. I contacted them 9Vis email and on the phone) at the beginning of Covid 19 outbreak and was told they were prioritising the customers who were due to fly soon and they would update me before my flight date. I heard nothing from them, so I contacted them again (via email and live chat) the night before the flight and was told the flight was cancelled. when I asked for a refund I was told as the return flight was not cancelled so therefore I was not going to get a refund but they were working with all the suppliers. So I waited - nothing - I contacted them again via chat as they have disconnected their phone and was told that I would not be getting a refund and was offered a credit voucher. Are you kidding me??? - You didnt even tell me my holiday was cancelled, I dread to think what my situation would be like if I was stuck in another country. This company is a joke, with rude customer service agent when you want your money back, they are super quick to take your money but wont give it back. Just refund the customers their money back - its not yours to save your arse. No one has any trust in you - I certainly would not be using this company EVER and another thing - if you provide people with email address - you need to reply to it