Rather than teletext just coming up with a boring standard replies on here which just incites customers more why not as a company do yourselves a favour and make a company statement to everyone via your website and the media at large on how you aim to deal with Cash refunds, timescales etc. You would get less bad reviews and people like me complaining if you were transparent about it all. My booking is TT777516 before you ask that silly question. Ive heard nothing from you although my flights were cancelled last week by Ryan Air. For the record I want a full CASH refund - my request to RYANAIR was for a refund which I expect will come to you first. Please advise on that issue as you are the booking agent and took all my money for that package holiday.